Privacy Policy

This Privacy Policy explains how Online Street (“we”, “us”, or “our”) collects, uses, stores, and shares information when you use our multi-tenant software-as-a-service platform for garment and retail shop owners (the “Service”), including our website at onlinestreet.in.

1. Who this policy applies to

This policy applies to:

• Shop owners and staff who create and manage shops on Online Street
• Customers who browse or place orders on shop storefronts powered by Online Street
• Visitors to our marketing website

2. Information we may collect

Depending on how you use the Service, we may process the following categories of information:

2.1 Account and business information

• Name, email address, mobile number, and login credentials
• Shop name, slogan, slug, contact details, address fields, and public profile links
• Subscription and billing-related account status associated with your shop

2.2 Contact and support information

• Messages you send through contact forms, support channels, or inquiries
• Support emails and related correspondence

2.3 Information entered by shop owners

• Product catalog data (names, descriptions, categories, pricing, inventory, attributes)
• Orders, customers of a shop (as entered for that shop’s storefront), coupons, and shop settings
• Announcements and other content you choose to display on your storefront

2.4 Uploaded files and media

• Product images, logos, banners, and other files you upload to operate your shop

2.5 Usage and application data

• Log data, device/browser information, IP address, and approximate usage activity needed to operate and secure the Service
• Storefront activity used for shop analytics features (for example product views), where enabled

2.6 Authentication information

• Session data and authentication tokens needed to keep you signed in
• One-time passwords (OTP) or similar verification flows when enabled for account security

2.7 Social media connection information (Meta / Facebook)

Online Street does not currently offer Facebook or Instagram connection or publishing features. If connection records were created during an earlier period, they may have included Meta user identifiers, Facebook Page details, OAuth scopes, and access tokens. You may request deletion of any remaining associated data via our data deletion instructions.

We do not currently collect new Meta access tokens or publish to Facebook or Instagram through Online Street. Any historical connection records are retained only until deleted upon request or until the feature is reimplemented under an updated policy.

3. How we use information

We use information to:

• Provide, operate, maintain, and improve the SaaS platform and shop storefronts
• Create and manage shop owner accounts and customer accounts on storefronts
• Process subscriptions and platform billing where applicable
• Provide customer support and respond to inquiries
• Protect security, prevent fraud and abuse, and enforce our Terms of Service
• Comply with legal obligations where applicable

4. Meta / Facebook integration

Online Street may previously have offered optional Facebook Page and Instagram professional account connections for shop owners. Those connection and publishing features are not currently available. If any connection records remain from an earlier period, you may request deletion as described in our Facebook & Instagram Data Deletion instructions.

Meta’s own use of data is governed by Meta’s terms and policies. We encourage you to review Meta’s documentation and privacy materials for Facebook and Instagram.

5. When we may share information

We may share information with:

• Service providers who help us host, operate, email, send OTPs, process platform payments, or secure the Service (under appropriate agreements)
• Third-party integrations you enable, such as payment providers used for platform subscription billing
• Authorities when required by law or to protect rights, safety, and security

We do not sell your personal information.

6. Third-party services

The Service may rely on third-party providers (for example hosting, email/SMS, and payment processing). Those providers process data according to their own terms and privacy policies.

7. Cookies and similar technologies

We use cookies and similar technologies that are necessary for authentication, sessions, security, and basic site functionality. Depending on configuration, analytics or preference cookies may also be used to improve the Service. You can control cookies through your browser settings; disabling some cookies may affect how the Service works.

8. Data retention

We retain information for as long as needed to provide the Service, maintain your account, meet legal or accounting requirements, resolve disputes, and enforce our agreements. Exact retention periods may vary by data type and legal requirements. If you need a specific retention question answered for your account, contact us using the details below.

9. Account deletion and your requests

Shop owners may request correction or deletion of account information by contacting us. We will respond within a reasonable time, subject to legal and operational requirements (for example retaining records needed for billing disputes or security).

Storefront customers should contact the relevant shop for order-related requests; Online Street may assist shop owners with platform-level account issues.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect information, including encrypted storage of sensitive social access tokens where those features are enabled. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children’s privacy

The Service is intended for business use by shop owners and adult customers. It is not directed at children. If you believe we have collected personal information from a child inappropriately, contact us so we can take appropriate action.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date on this page. Continued use of the Service after changes means you acknowledge the updated policy.

13. Contact us

If you have questions about this Privacy Policy or your data, contact us:

• Email: support@onlinestreet.in
• Address:
  India

Company registration details, registered office, and jurisdiction-specific notices may be added here when finalized by the business.